Privacy Policy

1. About this policy

This Privacy Policy explains how Jimmy Hairstylist collects, processes, stores, and protects information when you use our website, book an appointment, contact us, participate in our loyalty program, order a product, submit a review, or communicate with us through WhatsApp or other supported channels.

By using our services, you acknowledge the practices described in this policy.

Last updated: July 17, 2026

2. Information we may collect

Depending on how you use our services, we may collect:

• Your first name and last name.
• Your phone number and WhatsApp number.
• Appointment date, time, barber, and selected services.
• Appointment status, attendance, cancellation, and payment information.
• Loyalty-card progress, rewards, and redemption history.
• Messages and information you send to us.
• Product-order details and requested quantities.
• Reviews, ratings, photos, videos, voice notes, or other media you voluntarily submit.
• Technical information such as browser type, device type, IP address, and security logs.

Please do not send sensitive personal information that is not necessary for your appointment or request.

3. How we use information

We may use information to:

• Create and manage appointments.
• Identify customers and display their appointment history.
• Send appointment confirmations, reminders, changes, and follow-up messages.
• Manage loyalty points, rewards, and redemptions.
• Respond to questions and customer-service requests.
• Prepare product orders requested through WhatsApp.
• Request and display customer reviews when permission has been provided.
• Prevent fraud, abuse, unauthorized access, and technical problems.
• Maintain and improve the website and customer experience.
• Comply with valid legal and regulatory obligations.

4. WhatsApp communications and consent

When you provide consent to receive WhatsApp communications, we may use the phone number you provided to send messages related to your appointment or customer relationship.

These messages may include:

• Appointment confirmations and reminders.
• Appointment changes or cancellation notices.
• Service-related support messages.
• Loyalty reward notifications.
• Review requests following a completed appointment.

You may ask us to stop non-essential WhatsApp messages by replying with a clear opt-out request such as “STOP” or by contacting us directly.

Transactional messages that are necessary to complete or manage an active appointment may still be sent where permitted.

5. Reviews and submitted media

Reviews, ratings, photos, videos, or voice messages are collected only when you voluntarily send them.

We will obtain or confirm permission before publicly displaying identifiable customer-submitted media. Public reviews may display limited identifying information such as a first name, rating, review text, and submitted media.

You may request removal of a published review by following the instructions on our Data Deletion page.

6. Sharing of information

We do not sell customer personal information.

Information may be shared only when necessary with service providers that help us operate our website and communications, such as:

• Website hosting and database providers.
• WhatsApp and Meta communication services.
• Email-delivery providers.
• Security, monitoring, and technical-support providers.

We may also disclose information where required by law or where necessary to protect customers, our business, or our systems.

7. Data storage and security

We use reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

These measures may include encrypted connections, access controls, restricted database permissions, authentication tokens, server monitoring, and backups.

No online service can guarantee absolute security. Customers should also protect their devices and avoid sharing authentication or verification information.

8. Data retention

We retain personal information only for as long as reasonably necessary to provide services, manage appointments and loyalty records, maintain security, resolve disputes, enforce agreements, and comply with applicable obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Your choices and rights

Subject to applicable law and reasonable identity verification, you may ask us to:

• Explain what personal information we hold about you.
• Correct inaccurate information.
• Stop optional promotional or review-request messages.
• Delete eligible account, appointment, message, review, or loyalty information.
• Remove customer-submitted media from public display.

Some information may need to be retained where required for security, legal compliance, fraud prevention, dispute resolution, or legitimate business records.

10. Children

Appointments for children should be created or supervised by a parent, guardian, or responsible adult.

We do not knowingly use children’s information for targeted promotional messaging.

11. Third-party links

Our website may include links to WhatsApp, Instagram, maps, partner websites, or other external services.

Those services operate under their own privacy policies and practices. Jimmy Hairstylist is not responsible for the content or privacy practices of third-party websites.

12. Policy updates

We may update this Privacy Policy when our services, technology, or legal obligations change.

The latest version will remain available on this page with an updated revision date.

13. Contact us